Built in Lusaka. For African Business.
We built FiQ because we watched good Zambian businesses lose customers every night - not because they had a bad product, but because no one answered the WhatsApp at 9pm. So we made the answering part free, and put it on your website in one line.
The problem we set out to solve
In Zambia, WhatsApp is how customers contact businesses. It is not a secondary channel - it is the channel. And most businesses handle it manually, on a single phone, during business hours only.
That means every enquiry after 5pm goes unanswered until morning. By then, the customer has moved on. They did not wait. Customers in 2026 do not wait.
The irony is that most of these businesses are doing everything else right. The product is good. The price is fair. The service is solid. They are losing customers not to a bad offering - but to a gap that should not exist.
That is the gap FiQ was built to close.
78%
Auto-resolution rate
78 out of 100 customer conversations fully resolved without a single person touching them.
<10s
Average first response
Not minutes. Not hours. Under 10 seconds, at 3am or 3pm.
40+
Languages
Auto-detected. Your customers answered in the language they are most comfortable with.
24/7
Always operational
No holidays. No sick days. No lunch breaks. The business keeps responding.
The founding story
“The problem was never the product. It was always the response time.”
- Codarti, Lusaka
Codarti is a Zambian technology company. We build software for African businesses. We have been doing it long enough to have seen the same pattern repeat itself across industries - healthcare, real estate, retail, finance, education - over and over.
The pattern is this: a business invests years building something real. They develop a strong product, earn loyal customers, and build a reputation through hard work. Then they plateau - not because demand dried up, but because they cannot keep up with the enquiries. WhatsApp is overflowing. Messages are going unanswered. Bookings are lost to businesses that happened to reply first.
The usual solution is to hire someone to manage messages. But a support agent in Zambia costs K3,000–5,000 per month, covers eight hours a day, takes leave, and needs management. You solve one problem and create four more.
We built FiQ because the better solution already existed - it just was not accessible to Zambian businesses. The technology to handle customer conversations automatically, intelligently, and affordably was available. We connected it to WhatsApp and to the phone line, configured it for the local market, priced it in kwacha, built mobile money payments in, and made it so that any business owner - not just developers - could use it.
Then we made the website part free, and left it free. Charging a business to answer its own customers felt like the wrong place to put a paywall. So the chat widget costs nothing: one line of HTML on your site, and it answers questions around the clock from what you have told it about your business. WhatsApp messages and voice minutes cost us real money per use, so those are the parts you pay for - and only once you want them.
No foreign currency. No complicated setup. No IT department required. The FiQ team handles the entire technical configuration. You provide your business information. We do everything else.
Enterprise-level customer care should not require an enterprise-level budget or an enterprise-level IT team. Every business doing good work deserves to respond like the best companies in the world.
We do not put made-up statistics on our site. Every number here reflects real performance across actual FiQ customers, as of August 2026. No rounding up. No cherry-picking the best-case scenario.
78%
Auto-resolution rate
78 out of 100 customer conversations fully resolved without a single person touching them.
<10s
Average first response
Not minutes. Not hours. Under 10 seconds, at 3am or 3pm.
40+
Languages
Auto-detected. Your customers answered in the language they are most comfortable with.
24/7
Always operational
No holidays. No sick days. No lunch breaks. The business keeps responding.
How we operate
The website chat widget is free, permanently - not a trial. A business that cannot yet pay for software still loses sales to a slow reply, and that is the part we can fix for nothing. WhatsApp and voice cost real money per message and per minute, so those are what we charge for.
Every feature in FiQ was designed for someone running a real business - not someone who writes code. Setup is one line of HTML you paste anywhere on your site, and the FiQ team handles the rest.
Foreign software that charges in USD creates an invisible tax on Zambian businesses. FiQ prices in ZMW and accepts Airtel Money, MTN, Zamtel, and card. No exchange rate surprises.
If the answer is not in your knowledge base, FiQ tells the customer a human will follow up - it does not guess or invent. A wrong answer damages your reputation far more than a slight delay.
The chat bubble on this website is not a mock-up. It is the same widget you would install, running on the same platform, answering from our own knowledge base. If it ever breaks, we find out the way you would.
Paid plans come with 30 days to change your mind. If it does not work, every kwacha comes back. No questions. No forms. We built the product well enough to stake that on it.
FiQ was built in Lusaka. We understand that a clinic in Chelston operates differently to a retail shop in Kitwe. That local understanding is not a feature - it is foundational.
FiQ handles the conversations that are routine. The moment something needs human judgment, the conversation is handed over immediately with full context. AI and humans work together.
30
Day Money-Back
Guarantee
On every paid plan.
No questions asked.
Zero risk to start
Every paid FiQ plan comes with a 30-day money-back guarantee. If you sign up, use the product, and genuinely find it does not work for your business within 30 days, you receive every kwacha back.
One email to support@codarti.com. Full refund. No questions. No lengthy process.
Applies to every paid plan - Pro and Institution
Nothing to claim on the free plan, because there is nothing to pay
Claim within 30 days of first payment - single email, full refund issued
No justification required - if it did not work, we refund
The next step is simple
Start free - the widget goes on your site in minutes and costs nothing. Or book a demo and the FiQ team builds it around your specific business type, not a generic slideshow.
30-day money-back guarantee on all paid plans.